For buyer with accumulated purchases less than $5,000, all sales transactions must be pre-paid in full by credit card, check or Paypal before shipping.
For buyer with accumulated purchases more than $5,000 AND a transaction more than $3,000, 50% deposit is required before shipping, 50% COD (Collect on Delivery).
Invoiced prices are those in effect on the date order is placed. Credit card payments will incur a 3% surcharge. COD (Collect on Delivery) orders will be charged the carrier’s current rate. Returned check fee is $30. Claims for errors or damage must be made within 10 business days from the date of receipt. Returns (other than for errors or damage) will be charged a restocking fee of 15%.
Credit terms may be extended (with approval of Deluxe Naturals) to wholesale accounts for up to 30-days net. An Invoice/Packing Slip is included with all shipped orders and will serve as the official invoice and notification of amount due. Invoices not paid after 60 days will incur a “re-invoicing fee” of $15 plus 3% of the total invoiced amount for every 30-day period after 60 days, until the account is paid in full. Deluxe Naturals reserves the right to change or modify customer payment terms at any time.
All domestic orders are ground-shipped via USPS, UPS or Federal Express unless other arrangements are made in advance. Orders are typically scheduled to ship on Mondays and Thurs days. Orders placed after 9:00 am PST on these days will have until 9:00 pm PST the day before the next shipping day to cancel their order (i.e. a customer who placed an order after 9:00 am PST on Monday will have until 9:00 pm PST on Wednesday to cancel).